When you are selling your home, expect a lot of people to
“intrude” on your privacy. If your home is being handled by real estate agents,
then most of the calls and inquires would be handled by them. If you are
selling your home by yourself, then you’ve got a big job in your hands.
As an independent home seller, you may be flooded by a
long line of emails and unending phone calls from potential buyers. Answering
emails will not pose much of a problem since you have time to compose your
thoughts and you can do those at your own convenience. Handling phoned
inquiries is another matter altogether.
One thing you should remember about conducting your
business through the phone is that, contrary to what you may think, you are not
invisible. The person on the other end of the line can sense your mood at that
particular time. If you’re angry, bored or irritated, although they can’t see
your facial expressions, they can feel your emotions through the tremor of your
voice. With this in mind, try to be warm and friendly. No matter how inane
their questions are, do not show your irritation.
In addition to this, you have to know every little thing
about your home. It would be safe to assume that you already know the basics
(how many bedrooms, toilets, how many cars can the garage accommodate), but you
should also be prepared to answer other unexpected questions (i.e. when was the
last time you had the property treated for termites). Nothing will irk a buyer
more than someone who does not know much about what they are selling.
It would be best if you could attend to all phoned-in
inquires yourself. However, in the eventuality that you can’t stay at home,
make sure that you leave specific instructions with someone who would be
capable of taking these calls. If no one can do the job well, then make sure
you can be reached through your cell phone.
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